Carlos André - Mitsubishi Motors de Portugal, S.A

"Mitsubishi Motors Portugal is currently developing after sales training. With help from the TA - Training Administration application, we can now have a well organised database and the history of the M-STEP Curriculum which is updated on an application that is available 24 hours a day.

We started working with TA last year and since then we have had approximately 4000 accesses to the application by the dealership teams and their employees. Most Portuguese dealerships use TA with the objective of enrolling in the training sessions available, to check the training history and dealership information.

The “feedback” from dealerships pertaining to the application has been very good and from day one, the network has been very open and receptive and uses all the database menus.

MMP has already had 25 E-learning sessions since it started using the applications, and our technicians have carried out 1092 on-line TA tests since 2004. The hotel reservations have also proven to be of added value, where more than 60% of dealerships have made hotel reservations through TA.

TA also produces various reports such as cost analysis, training objective reports, training profiles, Histories and training planner, training plans, on-line test reports and much more, all of which are tools which are not only important to the management of MMP but also to each dealership manager.

This Web based application is available in different languages, depending on the User's Login and Password, and can be shared by the different areas involved in the training process, such as importers, trainers, trainees and in training agencies, etc.

MMP believes that with the use of this new tool, the training process is quicker, cheaper and more efficient. This is the first stage of MMP for the future, where we expect to see even more distance and E-learning training, for both areas, after sales and sales, so as to achieve the market share in the retail business.

Source: TRAINING NEWSLETTER IMPRINT